Infinity:Loop






A better way to warranty

A quick turn-around replacement programme that ensures you have an Infinity in the rare event that something goes wrong - regardless of whose fault it is. By using a careful refurbishment and repair process, we're able to quickly send out replacement units while simultaneously reducing e-waste.

Find out how Infinity:Loop works, process a return, or check out our warranty policy below.

Standard Australian consumer law guarantees still apply




How does it work?

If your tablet or keyboard dock experiences a hardware fault within 60 days of purchase, we will replace it with a brand new unit - free of charge. If you experience a hardware fault beyond 60 days, and before your warranty expires, we will replace the faulty unit with a factory renewed product that has gone through the same stringent manufacturing processes as a new Infinity:One.

If your warranty has expired, or your issue is not covered by warranty, then we will replace your hardware with a factory renewed unit for a reduced fee:

Tablet & Charger: $150 + $10 shipping (+GST)

Keyboard Dock: $70 + $10 shipping (+GST)

Process a return using the form below.

How does it work?

If your tablet or keyboard dock experiences a hardware fault within 60 days of purchase, we will replace it with a brand new unit - free of charge. If you experience a hardware fault beyond 60 days, and before your warranty expires, we will replace the faulty unit with a factory renewed product that has gone through the same stringent manufacturing processes as a new Infinity:One.

If your warranty has expired, or your issue is not covered by warranty, then we will replace your hardware with a factory renewed unit for a reduced fee:

Tablet & Charger: $150 + $10 shipping (+GST)

Keyboard Dock: $70 + $10 shipping (+GST)

Process a return using the form below.

WARRANTY POLICY
  1. The Hardware Fault does not apply:

    (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;

    (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship;

    (c) to damage caused by use with a third party component or product that does not meet the One Education Product’s specifications (One Education Product specifications are available at www.one-education.org under the technical specifications for each product);

    (d) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause;

    (e) to damage caused by operating the One Education Product outside One Education’s published guidelines;

    (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of One Education;

    (g) to an One Education Product that has been modified to alter functionality or capability without the written permission of One Education;

    (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the One Education Product;

    (i) if any serial number has been removed or defaced from the One Education Product; or

    (j) if One Education receives information from relevant public authorities that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the One Education Product, and you cannot prove in any way that you are the authorized user of the product (eg. by presenting proof of purchase).

  2. What happens to stored data?

    During the process of replacement all of your stored data will be lost. Please ensure that you have saved this data elsewhere prior to replacement. Infinity:One computers presented for replacement will be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

  3. Know your rights as a consumer

    You can claim a remedy directly from the manufacturer or importer if the goods do not meet one or more of the following consumer guarantees:

    Acceptable quality
    Matching description
    Any extra promises made about such things like performance, condition and quality
    Repairs and spare parts - the manufacturer is responsible for ensuring that spare parts and repair facilities (a place that can fix the consumer’s goods) are available for a reasonable time after purchase unless you were told otherwise. How long is ‘reasonable’ will depend on the type of product.

    Under Australian Law you are entitled to a 'Consumer Guarantee' this means you are entitled to the following:

    Match descriptions made by the salesperson, on packaging and labels, and in promotions or advertising
    Match any demonstration model or sample you asked for
    Be fit for the purpose the business told you it would be fit for and for any purpose that you made known to the business before purchasing
    Come with full title and ownership
    Not carry any hidden debts or extra charges
    Come with undisturbed possession, so no one has a right to take the goods away or prevent you from using them
    Meet any extra promises made about performance, condition and quality, such as life time guarantees and money back offers
    Have spare parts and repair facilities available for a reasonable time after purchase unless you were told otherwise.