A better way to warranty
A quick turn-around replacement programme that ensures you have an Infinity in the rare event that something goes wrong - regardless of whose fault it is. By using a careful refurbishment and repair process, we're able to quickly send out replacement units while simultaneously reducing e-waste.
Find out how Infinity:Loop works, process a return, or check out our warranty policy below.
Standard free 12-month warranty and Australian consumer law guarantees still apply.
What if there's a fault within warranty?
If your tablet or keyboard dock experiences a hardware fault within the first 12 months, we will attempt to repair the unit in a reasonable time frame and if this is not possible, we will replace the faulty unit with a model from the same production run or newer.
What if I break it?
If your warranty has expired, or your issue is not covered by warranty, then we will replace your hardware with a factory renewed unit for a reduced fee:
Tablet & Charger: $160 + shipping (+GST)
Keyboard Dock: $80 + shipping (+GST)